FAQs

We offer crystal chandeliers, pendant lights, flush and semi-flush ceiling fixtures, wall sconces, table and floor lamps, and lighting accessories for living rooms, dining rooms, bedrooms, kitchens and entryways.

A simple rule: add the length and width of your room in feet, and that number in inches is a good chandelier diameter. Over a dining table, choose a fixture about half to two-thirds the table width. Our team can help you pick the right size by phone or email.

Most fixtures include mounting hardware and installation instructions. Bulb inclusion varies by product and is listed on each product page. We recommend installation by a licensed electrician.

Orders are processed within 1–3 business days. Standard delivery within the United States usually takes 3–7 business days, and shipping is free on all U.S. orders.

You can return eligible unused items in their original packaging within 30 days of delivery. Contact us first and we will guide you through the return. See our Refund Policy for full details.

Call us at (713) 779-6688 or email support@planetcrystallighting.shop. You can also visit our showroom at 6887 S Gessner Rd, Houston, TX 77036. We reply to all messages within one business day.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. All payments are processed securely.

Please take photos of the package and the item and contact us within 48 hours of delivery at support@planetcrystallighting.shop. We will send a replacement or issue a refund at no extra cost.

Yes, as long as your order has not shipped yet. Contact us as soon as possible by phone or email and we will update or cancel it for you.

At the moment we only ship within the United States.